CAPA 61st Annual Convention & Exhibition

October 27-29, 2017

The 61st Annual CAPA Convention and Exhibition offers timely topics that speak to your business, addressing issues that directly affect you and your employees. Make plans NOW to join us in San Diego!

Attendee? Download the attendee registration form .pdf

Vendor? Download the vendor information forms .pdf


The host hotel for convention attendees is the Paradise Point Resort and Spa. Our special group rate is $195.00 plus 13% tax per night. To make your reservations, call 800-344-2626, and ask for the “CAPA” rate. The group rate expires at 5:00 p.m. on October 2nd but could sell out at any time so we encourage early reservations. Self-parking has been discounted to $15 per night.


The daily Passport to Paradise fee has been waived and includes: High speed wireless and hard-wired Internet access in guest rooms, domestic phone calls in guest rooms, unlimited access to Fitness Center, Basketball, Tennis, Ping Pong, Croquet, Horseshoes, and Bocce Ball. 


Paradise Point, San Diego’s island resort, is a private 44-acre island tucked away on gentle Mission Bay, minutes from the heart of downtown San Diego and adjacent to the famous SeaWorld San Diego. This San Diego hotel located near SeaWorld features comfortable, California beach bungalow-style guest rooms amidst lush, tropical gardens and meandering lagoons. Perfect for families, weddings, groups and conferences, this Southern California resort features over 460 guestrooms, including everything from spacious suites to lanai patio and garden rooms. You’re sure to relax comfortably in our tranquil bayside bungalows, featuring breezy patios with striking views.


We suggest flying in and out of the San Diego International Airport (SAN) which is approximately 7 miles from the hotel.  


Simplex Diam Inc. 
Diamond Buyer

Union Life & Casualty 


Printing Co.


Padmavati Exports, Inc.
Diamond Buyer

Uhle Insurance Services

Bravo Pawn Systems



8:00am – 3:30pm
Pawn Tour
Bus Loading Located at the Conference Center Porte Cochere

Spend the day with CAPA members touring and experiencing different shops while picking the brains of CAPA’s board members. Round-trip bus transportation provided from the Paradise Point Resort & Spa. Coffee and lunch included. Space is limited so register early!  Separate fee of $200 member/employee or $300 nonmember/employee. All proceeds go to the CAPA Defense Fund.

2:00pm – 6:00pm
Registration Opens

4:00pm – 6:00pm
More details to follow…

6:30pm – 8:30pm
Welcome reception with special legislative guests. 
Reception is included in the registration fee. Guest tickets are $75 each.


8:30am – 8:45am
Welcome and Breakfast
Presented by Pat Rogers, CAPA President

8:45am – 10:00am
Keynote Speaker

Unlock the Leader: The 10 Keys to Make More, Stress Less, and be Happy
Presented by Yigal Adato, Leaderato

After working 15 years in the pawnshop, Yigal, a third-generation pawnbroker, learned about leadership in the trenches managing employees and his business. Yigal will take you through the 10 keys of Leadership so you can make more, stress less, and have more free time to do what you love.

10:00am – 10:30am
CAPA 2017 Legislative Year in Review and How We Build on Our Successes in 2018 and Beyond
Presented by Bill Duplissea, CAPA Lobbyist

CAPA’s Lobbyist, Bill Duplissea, will take us through the challenges and successes of 2017 and will explore our legislative and regulatory opportunities in 2018 and beyond.

10:30am – 2:00pm
Exhibit Hall Grand Opening

Take the time to visit with our vendor members who not only provide you with goods and service for your business but also help offset the cost of the conference.

Many diamond and gem dealers participate in the convention…bring them your stones and have them compete for your business; shop around! You’ll go home knowing you got the best deal!

12:30pm – 1:30pm
Lunch with the Exhibitors

Enjoy treats from a variety of food stations while you make your next round through the exhibit hall.

2:15pm – 3:15pm
Concurrent Sessions

Understanding Insurance for Pawnbrokers 101
Presented by Seth Ward, Union Life & Casualty Insurance

Simple overview of the insurance for pawnbrokers focused on expectations in the event of a covered loss and state of the industry as it relates to coverage now available.

Pawn 3.0! Part 1
Presented by Jon Webster, CAPA General Counsel and Bill Duplissea, CAPA Lobbyist

Contracts, CAPSS, Dealing with Client Bankruptcy, Law Enforcement Issues, and Much, Much More! The Industry is ever changing. Join us and you’ll have the information you need to stay ahead of the pawn evolution.

3:15pm – 3:30pm
Networking Break

3:30pm – 4:30pm
Concurrent Sessions

Estate Planning and Transferring Assets to Next Generation
Presented by Dale Garabedian, CPA, The Garabedian Group, Inc. and Robyn Esraelian, Attorney, Partner, Richardson, Jones, & Esraelian

Learn the basics of estate planning, valuation of business assets, transferring business assets to the next generation.

Next Generation of Customer Techniques That Will Improve the Customer Experience and Your Bottom Line!
Presented by Jerry Whitehead, Pawn Shop Consulting Group

Presentation will focus on the latest techniques that will vastly enhance customer interaction while enhancing the total productivity and the bottom lines of the operations, a collective from our global experiences, up close and up front!

4:30pm – 6:00pm

7:00pm – 9:00pm
Beach Banquet and Gala
Join us on Saturday evening, October 28th for an evening filled with fun, food, and dancing. 


7:45am – 9:00am
Implementing a Productivity Improvement Program
Presented by Brad Huisken, IAS Training

Brad Huisken will lead participants through a fun and motivational seminar on how to implement a productivity improvement program. He will discuss the five benchmarks for productivity improvement along with detailing non-negotiable sales and customer service standards, training techniques and his training checklist for sales people and sales managers. The main responsibility of a pawn shop sales manager and/or owner is to give his/her people the help, training, and guidance that they need in order to achieve success. Only through the consistent application of sound business principles can we achieve increased productivity both now and well into the future.

Pawn 3.0! Part 2
Presented by Jon Webster, CAPA General Counsel and Bill Duplissea, CAPA Lobbyist

Contracts, CAPSS, Dealing with Client Bankruptcy, Law Enforcement Issues, and Much, Much More! The Industry is ever changing. Join us and you’ll have the information you need to stay ahead of the pawn evolution.

9:00am – 10:30am
Brunch Buffet and Annual Member Meeting
Presented by Pat Rogers, CAPA President

Guest breakfast tickets are $65.00

CAPA’s Annual Members Business Meeting
Official Reports and Updates by Your CAPA Officers

10:30am – 2:00pm
Exhibit Hall

12:30pm – 1:30pm
Lunch with the Exhibitors

Enjoy treats from a variety of food stations while you make your next round through the exhibit hall.

2:15pm – 3:15pm
Concurrent Sessions

Review of the Operational Handbook
John Webster, CAPA General Counsel

Panel Discussion

CAPA’s Operational Handbook – The Benefit of Membership that You Can’t Live Without! Join us for a review of all the information at your figure tips in your annual Member’s Operational Handbook.

Practical Cyber Security for the Smaller Business
Presented by Kenneth Hills, CySure Inc.

This session is ideal for non-technical business owners who want to understand the nature of cyber-security attacks and how to protect their information in a practical way.  The session will cover managing network infrastructure from a business perspective, including firewalls, email, remote access, virus and malware software, back-ups, and patching. As most data breaches are caused by successful social engineering attacks, the session will also address basic information security policies and procedures, the importance of having an incident response plan and the need for the right kind of insurance. The advice offered is based on the National Institute of Standards and Technology (NIST) Cybersecurity Framework 1.0. The session speaker is Joe Collinwood CEO of CySure, a company specializing in cyber-security for small businesses. 

3:15pm – 3:30pm
Networking Break

3:30pm – 4:30pm
Closing General Session
Presented by Steven Mack, Bravo Pawn

Are You Looking for a More Profitable Future?

How will your store improve profits and survive in this New World of Online Shopping?   Learn how to provide a new interactive and mobile experience to your Customers and grow your revenues!

With Pawnbrokers reporting decreasing retail sales as online competition grows, how will your store grow revenue and survive? Today’s customers demand convenience in this New World of Online Shopping, eCommerce and Mobile. Join Steve Mack to learn more about a new interactive and powerful mobile app that provides the convenience and customer service that customers demand. The #1 reason pawn customers default on their loan is because they forget. They pawned because they wanted it back. Everyone wins when the customer pays. Make it easier and more convenient on mobile!

Important: This schedule is subject to change at any time based on the needs of the organization, presenter availability and other circumstances beyond our control.

EXHIBITORS  (registered to date)

Aarav Diamond Inc.
Diamond Buyer

ABC Diamond Buyer
Diamond Buyer

Apperson, Inc.

Bay Alarm
Security/Loss Prevention

Bravo Pawn Systems

Burrell Printing Co.

Cal Gem Labs
Approval ID Card Services

Data Age/PawnMasters

David H. Fell
& Company


Devoted Business Development

Diamonds and Jewelry Services
Diamond Buyer

Di-Moksh Diam, Inc.
Diamond Buyer

Elemetal Direct

ENTRA Health Services/Arrow Benefits
Employee Benefits

Authentication Solutions

Eyeson Digital Surveillance and Management Systems

Diamond Buyer

Geib Refining Corp

Gem Education

IAS Training

IDS Enterprises, Inc.
Diamond Buyer

Lealor, Inc.
Diamond Buyer

Lease Tech Capital
Equipment Financing

Marque Supply Company
Authentic Handbags

Nisha Designs
Watches and Jewelry

Padmavati Exports
Diamond Buyer

Palak Diam Inc.
Diamond Buyer

Online Marketing

Pawnshop Consulting
Pawn Consulting

Pease & Curren Refiners

Digital Marketing

Shri Diamonds
Diamond Buyer

Simplex Diam Inc
Diamond Buyer

SoCal Safe

Sparkle & Dazzle LLC/Chetan Collection
Diamond Buyer

Talfel, Inc.

Technology Media Group (TMG)
Pawn Marketing

The Trendz
Diamond Buyer

Union Life & Casualty

United Precious
Metal Refining


Wexler Insurance Agency, Inc.

Worldwide Diamond
Diamond Buyer

Worthy Inc.
Diamond Buyer